Refund Policy

Our commitment

We want EasyTools customers to receive software and services that work as described. If a supported EasyTools product cannot be made to work in your environment after reasonable troubleshooting with our team, you may request a refund under the conditions below.

Refund eligibility

Refund requests should be submitted within 7 days of purchase. A request may qualify when:

• The purchased software does not function on your WordPress installation and our support team has been unable to resolve the issue after reasonable effort.
• You were charged for an EasyTools product you did not intend to purchase.
• Your payment was verified and access was activated, but the purchased product has not yet been used.

When a refund is normally not available

• The request is submitted more than 7 days after the purchase date.
• The product has already been used to complete a migration, backup, export or other completed task.
• The product worked as described and the request is based only on a change of mind.
• The issue is caused by a third-party plugin, theme or hosting configuration and we have not been given a reasonable opportunity to help troubleshoot it.
• The payment is a voluntary annual renewal that has already been used for continued premium access.

How to request a refund

Open a tracked EasyTools support ticket and include your account email, order number or licence key, and a short explanation of the problem. Our team will review the request and may ask for technical details needed to verify the issue.

Open EasyTools Support Center →

Approved refunds

When a refund is approved, we aim to process it promptly using the original payment method where practical. Processing time may also depend on the payment provider or bank.

Questions

Questions about a purchase, licence, payment or refund should be sent through the EasyTools Support Center so the conversation remains connected to your account.